FAQs

Am I allowed to buy your insurance, independently from nationality or country?

This insurance is not available for residents of Afghanistan, Belarus, Burma (Myanmar), Crimea Region and the Zaporizhzhia, Kherson, Donetsk and Luhansk People’s regions, Cuba, Iran, North Korea, Somalia, Sudan, Syria, Venezuela, Russian Federation and Zimbabwe.

I live in a European country. Can I buy the travel insurance?

Yes, you can. This policy only provides coverage while you are travelling within the Schengen area outside of your country of residence in conjunction with a trip. It is typically suitable for travel customers applying for a Schengen Visa and requiring insurance for medical emergencies.
 
This policy may not cover everything you expect it to cover. You should read it carefully to make sure it provides the cover you need.
 
You may already possess travel insurance for some or all of the features and benefits provided by this policy. It is your responsibility to investigate this.
 
Europ Assistance has not provided you with any recommendation or advice about whether this product fulfils your specific insurance requirements.

I want to buy for a family or a group of people. Can I do so?

Yes. You can buy the insurance for up to 9 people with only one payment.

I don't need a visa to enter the Schengen area. Can I still subscribe?

Yes. We will cover your trip on the same conditions.

I want to subscribe for someone else. What information do I need to provide to purchase the travel insurance?

During subscription, you will be asked to provide the name, birth date, passport number, nationality and the country of residence of each of the persons you want to insure.

What is the Schengen area?

The Schengen area comprises Austria, Belgium, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican.

Do I need a visa to enter the Schengen area?

Depending on your nationality, you may need one. You can use our tool to find out if you need a visa. 

Where do I submit my visa application?

You must submit your Schengen visa application at the Consulate of the country that you will be entering through, or if you’re visiting multiple Schengen states, submit it to the one that you will be staying in the longest (i.e., your primary destination or your purpose for the trip).   

Can I enter the Schengen area in a different country from the one I received my visa from?

Typically, you may cross any Schengen border with a visa issued by any Schengen country. However, the short-stay visa does not automatically entitle you to enter the Schengen area.

How long can I stay in the Schengen area on the basis of my visa?

The Schengen visa is a short-stay visa, meaning you can stay no longer than 90 days within a 180 day period. The exact length of validity of your visa is indicated on the visa sticker under the heading “Duration of visit”. With a single-entry visa you can enter the Schengen area only once. This is indicated on the visa sticker under the heading "Number of entries" by "1". A two-entry or a multiple-entry visa allows for two or several entries during the validity of the visa. This is indicated on the visa sticker by "02" or "MULT" under the heading "Number of entries".

How long does the visa procedure take?

Generally, once a Schengen visa application is submitted to the Consulate, a decision is made within 15 calendar days. This period may be extended up to 30 days or 60 days, however. 

My visa was not granted. Can I get a refund on the travel insurance?

Yes. Please e-mail us at schengen@schengen.europ-assistance.com with proof of the visa denial and we will refund the premium paid in full for any persons denied a Schengen visa.

What coverage should I choose?

All our travel insurance options meet the requirements of the Schengen Embassies. Please visit the Schengen Products Page to view the differences.

Do you cover the “European part” of Turkey?

No. The Europ Assistance Schengen / Schengen Plus policy covers countries of the Schengen Area and the Schengen Area and the European Union respectively.

How can I change the dates of my insurance?

You can do so before the start of your coverage by sending us an e-mail at schengen@schengen.europ-assistance.com

I am trying to access the My Account area but don’t have my policy number. How can I find my policy number?

Your policy number can be found on your Insurance Certificate and/or Special Conditions documents which you should have received by e-mail after purchase. If you did not receive the purchase confirmation e-mail, first check your spam box and then contact us at schengen@schengen.europ-assistance.com.

I have purchased the Schengen plan. How can I upgrade to the Schengen Plus plan?

Please purchase the new plan and send us an e-mail with your request to cancel and reimburse the previous policy. Make sure to send your request before the start date of the policy.

I have a medical issue. What should I do?

Please contact us as soon as possible on the phone number listed on your Insurance Certificate and Special Conditions document.

What is a pre-existing condition?

A pre-existing condition is a health problem that existed or for which treatment was received before the effective date of this insurance policy.

How may I contact you?

You can e-mail us at schengen@schengen.europ-assistance.com. For medical emergencies, please dial the emergency number which is listed on your Insurance Certificate and Special Conditions document.

Can I pay on behalf of someone else?

Yes, you can pay on behalf of someone else.

Do you accept wire transfer?

At this time, we  accept payment by PayPal or credit cards (Visa, MasterCard and American Express).

In what currency will my payment be charged?

The premium must be paid in Euro. We will accept Euro payments by PayPal and on Visa, MasterCard and American Express from any country.

How will the purchase appear on my credit card statement?

You should see a charge from “Europ Assistance”.​

Will I receive an invoice after purchase?

The Special Conditions document you receive after purchase will include a summary of your purchase along with the price you paid.

When will I receive a refund of my cancelled insurance?

Our payment provider treats all requests within 24 hours. Depending on the bank and the country of the card holder, it can take anywhere from a few days to several weeks.

How do I obtain the Insurance Certificate?

The mandatory Insurance Certificate is sent by e-mail immediately after payment and is also available to download from the purchase confirmation page. You just need to print it. You can also access your policy documents in the My Account area. To access the My Account area, you will need your policy number which can be found on the Special Conditions document.

Does the name of the policyholder (the person paying the premium) appear on the Insurance Certificate?

No. Only the name of the person(s) covered by the insurance is shown on the Insurance Certificate. The name of the policyholder is shown on the Special Conditions document.

How can I obtain my documents in another language?

You can download the policy documents in your desired language from the My Account area. To access the My Account area, you will need your policy number which can be found on your Insurance Certificate and/or the Special Conditions document. 

How can I change information shown on my documents?

Just contact us by e-mail before the policy coverage starts at schengen@schengen.europ-assistance.com.

I have not received my documents. What should I do?

You can download your Insurance Certificate and Special Conditions documents immediately after purchase. These documents will also be e-mailed to you. If you didn’t receive the e-mail, please first check your spam box, then contact us at schengen@schengen.europ-assistance.com.